2017 Performance Measurement and
Management Report Summary
This report summarizes our efforts in 2017 to fulfill our mission which is to provide opportunities for people with disabilities and employment barriers to build independence through employment.
Goodwill is dedicated to a process of continuous improvement and utilizes these results to set our next year’s targets.
Measurement data is collected for all departments. The key areas for Employment Services include Effectiveness of Services, Efficiency of Services, Satisfaction with Service Delivery and Service Access.
|
Objective
|
Performance
Target
|
Outcome
|
|
Effectiveness
of Services
|
35%
of clients will receive employment
|
25%
|
|
Effectiveness
of Services
|
75%
of clients will maintain employment
|
70%
|
|
Efficiency
of Services
|
165
days for clients to become employed
|
145 days
|
|
Satisfaction
with Service Delivery
|
96%
of clients will have satisfaction with services
|
92%
|
|
Satisfaction
with Service Delivery
|
80%
of clients will return surveys
|
67%
|
|
Service
Access
|
25
days from referral to entry
|
16 days
|
The following chart summarizes additional outcomes for Employment Services and other key business functions:
|
Total
number of persons served
|
582
|
|
Wage
range for persons served
|
$7.25-$20.00
|
|
Projected
wages for persons served
|
$673,126
|
|
Total
number of individualized services provided
|
13,393
|
|
% of
employees with disabilities or barriers to employment
|
48%
|
|
Payroll
taxes paid
|
$1,233,367
|
|
Wages
earned by employees with disabilities or barriers to employment
|
$2,411,306
|
|
Sales
tax remitted to State of Indiana
|
$452,468
|
|
Pounds
of e-waste recycled
|
111,389
|
|
Pounds
of other goods recycled
|
3,351,327
|
|
%
Fund raising expense
|
.1%
|
|
%
Management and general expense
|
9.5%
|
|
%
Operating revenue spent for programs and related costs
|
90.4%
|
The complete report can be obtained by contacting Randy Wolf at randyw@fwgoodwill.org or 260-478-7617 ext. 1019.