2019 Performance Measurement and
Management Report Summary
This report summarizes our efforts in 2019 to fulfill our mission which is to provide opportunities for people with disabilities and employment barriers to build independence through employment.
Goodwill is dedicated to a process of continuous improvement and utilizes these results to set our next year’s targets.
Measurement data is collected for all departments. The key areas for Employment Services include Effectiveness of Services, Efficiency of Services, Satisfaction with Service Delivery and Service Access.
|
Objective
|
Performance Target
|
Outcome
|
|
Effectiveness of Services
|
35% of clients will receive employment
|
22%
|
|
Effectiveness of Services
|
70% of clients will maintain employment
|
77%
|
|
Efficiency of Services
|
165 days for clients to become employed
|
156 days
|
|
Satisfaction with Service Delivery
|
96% of clients will have satisfaction with services
|
99%
|
|
Satisfaction with Service Delivery
|
80% of clients will return surveys
|
66%
|
|
Service Access
|
10 days from referral to entry
|
12.5 days
|
The following chart summarizes additional outcomes for Employment Services and other key business functions:
|
Total number of persons served
|
693
|
|
Wage range for persons served
|
$7.25-$17.00
|
|
Projected wages for persons served
|
$486,737
|
|
% of employees with disabilities or barriers to employment
|
61%
|
|
Payroll taxes paid
|
$1,166,098
|
|
Wages earned by employees with disabilities or barriers to employment
|
$2,649,854
|
|
Sales tax remitted to State of Indiana
|
$475,826
|
|
Pounds of e-waste recycled
|
61,190
|
|
Pounds of other goods recycled
|
3,730,654
|
|
% Fund raising expense
|
.1%
|
|
% Management and general expense
|
10.4%
|
|
% Operating revenue spent for programs and related costs
|
89.5%
|
The complete report can be obtained by contacting Randy Wolf at randyw@fwgoodwill.org or 260-478-7617 ext. 1019.