Outcomes Results

2017 Performance Measurement and 

Management Report Summary

 

This report summarizes our efforts in 2017 to fulfill our mission which is to provide opportunities for people with disabilities and employment barriers to build independence through employment.


Goodwill is dedicated to a process of continuous improvement and utilizes these results to set our next year’s targets.


Measurement data is collected for all departments.  The key areas for Employment Services include Effectiveness of Services, Efficiency of Services, Satisfaction with Service Delivery and Service Access.

 

Objective

Performance Target

Outcome

Effectiveness of Services

35% of clients will receive employment

25%

Effectiveness of Services

75% of clients will maintain employment

70%

Efficiency of Services

165 days for clients to become employed

145 days

Satisfaction with Service Delivery

96% of clients will have satisfaction with services

92%

Satisfaction with Service Delivery

80% of clients will return surveys

67%

Service Access

25 days from referral to entry

16 days

The following chart summarizes additional outcomes for Employment Services and other key business functions:

 

Total number of persons served

582

Wage range for persons served

$7.25-$20.00

Projected wages for persons served

$673,126

Total number of individualized services provided

13,393

% of employees with disabilities or barriers to employment

48%

Payroll taxes paid

$1,233,367

Wages earned by employees with disabilities or barriers to employment

 

$2,411,306

Sales tax remitted to State of Indiana

$452,468

Pounds of e-waste recycled

111,389

Pounds of other goods recycled

3,351,327

% Fund raising expense

.1%

% Management and general expense

9.5%

% Operating revenue spent for programs and related costs

90.4%

The complete report can be obtained by contacting Randy Wolf at randyw@fwgoodwill.org or  260-478-7617 ext. 1019.