Outcomes
Outcome Summary 2011
In 2011, Goodwill continued to provide services that met the expectations of our stakeholders. Our Strategic Plan was utilized to develop 5 priority categories and 19 objectives that were used to measure our progress.
Sixteen goals were met or exceeded:
- Number of internal promotions
- Clients obtaining suitable competitive employment
- Clients maintaining employment
- Number of days for clients to obtain employment
- Client satisfaction levels
- Client survey return rate
- Research additional program
- Use of donated/refurbished/energy efficient computer equipment
- Recycling revenue
- ShopGoodwill.com revenue
- Clean/unqualified audit opinion
- Better Business Bureau Wise Giving Alliance Standards
- Board meeting attendance
- Website enhancements
- Appropriate social media
- Re-branding of Goodwill trucks
Three goals were not met. These goals and results were analyzed and recommendations/action plans were written for 2012. These goals were:
- Number of clients in Walgreen’s Retail Training Program
- Number of individuals with barriers to employment referred from other agencies
- Number of days from referral to entry into program