Results

2014 Performance Measurement and 

Management Report Summary

 

This report summarizes our efforts in 2014 to fulfill our mission which is to provide opportunities for people with disabilities and employment barriers to build independence through employment.

Goodwill is dedicated to a process of continuous improvement and utilizes these results to set our next year's targets.

Measurement data is collected for all departments.  The key areas for Employment Services include Effectiveness of Services, Efficiency of Services, Satisfaction with Service Delivery and Service Access.

 

Objective

Performance Target

Outcome

Area Averages

Effectiveness of Services

25% of clients will receive employment

31%

N/A

Effectiveness of Services

85% of clients will maintain employment

67%

N/A

Efficiency of Services

135 days for clients to become employed

270

193

Satisfaction with Service Delivery

96% of clients will have satisfaction with services

98%

N/A

Satisfaction with Service Delivery

74% of clients will return surveys

86%

N/A

Service Access

25 days from referral to entry

27

23

 

The following chart summarizes additional outcomes for Employment Services and other key business functions:

Total number of persons served

351

Wage range for persons served

$7.25 -$15.00

Projected wages for persons served

$597,775

% of employees with disabilities or barriers to employment

65%

Wages earned by employees with disabilities or barriers to employment

$2,860,989

Sales tax remitted to State of Indiana

$518,883

Pounds of e-waste recycled

158,335

Pounds of other goods recycled

3,085,338

% Fund raising expense

.7%

% Management and general expense

10.3%

% Operating revenue spent for programs and related costs

89%

 

The complete report can be obtained by contacting Randy Wolf at randyw@fwgoodwill.org or 260-478-7617, ext. 1019 for 800-666-2716, ext. 1019.  Alternate formats can be prepared to suit your needs.